SME & School Bulk Laptop Supply
Equipping your team or student labs with premium tier-1 enterprise laptops? We provide custom hardware configurations, bulk volume discounts, bespoke operating system builds, asset engraving, and dedicated Service Level Agreements (SLA) tailored to Malaysian business needs.
Request Bulk Quote
Service Level Agreements (SLA) & Tier Plans
Basic SLA
Bronze- Next Business Day response
- 3-Month local warranty
- Standard diagnostic service
- Pickup & drop support
Silver SLA
Recommended- Within 8-Hour response
- 6-Month parts & labor warranty
- Hot-swap machine buffer (within 24h)
- Dedicated WhatsApp support desk
Gold SLA
VIP Elite- Within 4-Hour onsite response
- 12-Month hardware warranty
- Immediate onsite swap-replacement
- Monthly technical health-check audits
Priority SLA Response & Escalation Matrix
Our commitments to keeping your operations running. Timeframes indicate initial action, diagnostic response, and device swap thresholds.
| Severity Level | Incident Type & Impact | Bronze Plan (SLA) | Silver Plan (SLA) | Gold Plan (SLA) |
|---|---|---|---|---|
| P1 - Critical | Complete department system crash, network interface failure across >50% of leased devices, or key database failure. | 8 Business Hours | 4 Business Hours | 1 Hour (On-site diagnostic) |
| P2 - Major | Single laptop complete hardware failure (no boot, black screen, dead motherboard) preventing employee from performing core duties. | Next Business Day | 8 Business Hours (Swap buffer) | 4 Hours (Immediate swap) |
| P3 - Normal | Non-blocking driver configuration, secondary software update, slow performance, battery depletion, or replacement charger requests. | 24 Business Hours | 12 Business Hours | 6 Business Hours |
Why Malaysian Enterprises Trust laptops.my
SSM Registered & Tax Compliant
We issue legal sales invoices, company tax-writeoff receipts, and formal vendor documentation for audit purposes.
NIST & US DoD Data Wiping
Any storage media bought back, traded-in, or rental-swapped goes through multi-pass zero-fill data destruction standards.
Custom Imaging & Deployments
Laptops are dispatched pre-imaged with your custom enterprise operating system builds, VPN clients, and software lists.