Frequently Asked Questions

All our refurbished laptops come with a standard local hardware warranty of 3 to 12 months (specified clearly on each product page).

This covers internal hardware faults (motherboard circuitry, RAM failures, SSD failures, and screen defects). Software issues, operating system configurations, battery degradation under normal wear, and physical/accidental liquid damage are excluded.

Yes, absolutely! Our diagnostics center and showroom is located at Level 15, Menara Worldwide, Jalan Bukit Bintang, 55100 Kuala Lumpur.

You are welcome to visit to inspect the devices physically before purchase, or drop off your old laptop for trade-in diagnostics. Please schedule an appointment via WhatsApp beforehand so our technician is ready.

Our listed storefront prices are fixed. They are calculated based on model grade, brand quality checks, local warranty coverage, and component upgrades.

However, we do offer competitive volume discounts starting from 5 units for corporate sourcing or school lab orders.

We accept online bank transfers (FPX direct transfers), credit/debit cards, and purchases through our Shopee Malaysia official storefront.

For B2B bulk orders and corporate procurement, we accept direct bank telegraphic transfers and corporate purchase orders (PO).

If our engineering team completes diagnostics on your device and determines that it cannot be fixed—either because the motherboard board-level damage is too severe, or replacement parts are unavailable—you pay RM 0.

We do not charge diagnostic fees for unsuccessful repair operations.

Standard hardware replacements like LCD screens, keyboard panels, and internal batteries are completed on the same day (typically within 2 to 4 hours) if replacement components are in stock.

Motherboard micro-soldering, chip-level troubleshooting, and liquid corrosion treatments take 2 to 5 working days.

We source original manufacturer parts directly whenever possible. If the device model is legacy and original parts are out of production, we source high-quality OEM parts tested for safety and compatibility.

All replacement components are backed by our standard 90-day warranty.

Yes, in 90% of cases we can! Swapping an old mechanical Hard Disk Drive (HDD) for a high-speed Solid State Drive (SSD) and expanding your RAM memory (e.g. from 8GB to 16GB) boosts boot times and multitasking responsiveness up to 10x.

Book a cleaning and performance diagnostic slot to confirm motherboard upgrade limits.

Valuations are computed based on: brand, processor generation (CPU), memory specs (RAM/SSD), physical condition grading (Grade A+, A, B, C, D), battery capacity, and current market demand.

Fill in our trade-in specs form and upload photos to receive an estimated buyback quote range within 24 hours.

Yes, we buy faulty, non-booting, or damaged laptops. These fall under Grade D (Faulty).

While the value is lower, we purchase them for salvageable components, metal recovery, and spare parts harvesting, keeping toxic e-waste out of landfills.

We offer three convenient options:
1. Onsite drop-off at our Bukit Bintang diagnostics showroom.
2. Scheduled doorstep collection by our local courier partner (KL & Selangor).
3. Pre-paid postal courier label (we email you a shipping waybill; you pack and drop off at any courier branch).

Once our engineers physically inspect the device and verify that its cosmetic grade and internal specs match your form description, we process payment instantly.

You will receive a direct online transfer to your Malaysian bank account within 1-2 hours of inspection completion.

Our wholesale pricing, custom storage configurations, and dedicated SLA contracts start at a minimum order of 5 units.

We regularly fulfill sourcing orders ranging from 10 to 100+ units for SMEs, universities, call centers, and school computer labs.

Yes! Our technicians provide complete deployment services. We can pre-image your fleet with your customized corporate Windows 10/11 Pro builds, pre-configure VPN software, tag physical asset labels, and lock BIOS settings before shipping.

Yes, we support corporate billing terms (e.g. 14 or 30 days) for verified public corporations, government departments, and educational institutions in Malaysia, subject to credit approval and PO registration.

We offer Bronze, Silver, and Gold Service Level Agreements (SLA).

Our Silver and Gold tiers feature guaranteed 4-8 hour onsite technicians, dedicated customer helpdesk agents, and immediate hot-swap backup laptops to prevent workspace downtime.

Short-term renting is best for events, exhibitions, and temporary contractor hire (daily, weekly, or month-to-month terms).

Long-term leasing (12 to 36 months) is structured under Opex (operating expenses). It features lower monthly rates, zero depreciation risk, annual tech refreshes, and full SLA support.

Under our rental service agreements, hardware failures are resolved quickly. If a machine malfunctions, we ship a swap-replacement laptop directly to your office within 4 business hours (KL & Selangor) to minimize business disruption.

Short-term rentals (up to 3 months) are available to both freelancers and registered companies (subject to identity verification and security deposits).

Long-term leasing programs (12 months+) are restricted to SSM-registered companies.

Yes, we offer flexible Rent-to-Own (RTO) lease models. At the end of your 12, 24, or 36-month lease term, you have the option to buy out the fleet at a nominal, heavily depreciated salvage value.